Order Information

Business Hours
Monday - Thursday 7 a.m. to 5 p.m. EST.
Friday & Saturday : By Appointment Only
Sundays and Holidays : Closed

Ordering By Phone
Telephone orders can be made within the hours
stated above. Phone # (586) 254-2835

Mail Orders
Send orders or inquiries to: Northern Classic Trucks Inc.
42786 Mound Rd., Sterling Heights MI  48314

Canadian orders
All Canadian orders must be picked up from our facility. There are no exceptions
unless special arrangements are made.

Picking Up An Order
Orders can be picked up during our ordinary
business hours. Walk-Ins welcome, but best if
pre-arranged.

Method Of Payment
Orders can be paid by the following:
Visa, MasterCard, Discover, Personal check, Money orders or Cash.
COD's Only acceptable on parts that are sent Fed-Ex.

Merchandise Returns
Returns will only be accepted under the following conditions:
The return is under the 30 day refund policy that is stated on invoice.
Customer must first call ahead at (586)254-2835 to retain authorization
of returns. We will only accept returns if the part is incorrect
to what was ordered, and must include original invoice. Items
will not be accepted if altered, misshaped, painted or etc....
 
Returned shipping charges will be paid by us if there was a mistake
on our behalf. If we approve return please do not send parts back COD,
shipping will be reimbursed. If items are damaged, call us first and
we can have the parts picked up.

Damaged Returns
PLEASE DO NOT Send back any damaged items to us without
notifying us first. We ship via Fed-Ex or by Truck Freight.
There is a separate procedure for each. If items are shipped to
you by Fed-Ex and parts are damaged please follow the above
merchandise return policy. If parts are damaged on Truck Freight
you MUST FIRST FILE A DAMAGE CLAIM WITH FREIGHT CO.
Then contact us to reorder, and the freight company will reimburse you.
If you return a Truck freight item without our consent it will be refused.

Shipping
If Items are sent by Truck Freight then the shipping is paid for on
delivery. Please call for quote first. If items are shipped by Fed-Ex
the shipping is billed at the same time as the parts are.

If you have questions please call or email us:

Phone:  (586) 254-2835

Email


sales@northernclassictrucks.com

 

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